Nail Frustration

It was 845pm- one of the EARLY days I manage to knock off and I am trying to get a manicure and pedicure. But it seems that even if you are willing to pay, no one wants to serve you. I was at Centrepoint Nail Palette, and at first the lady told me we only have time to do a mani. There were 2 gals serving their customers and another gal who is tidying up the place. The gal then murmured something to the lady who spoke to me initially, after which, she said "sorry we cant even do mani for u cos this girl is going back home" Geesh!! It is not yet 9 and the staff is more concerned going home than serving a ready customer.

Then I hurried to Orchard Central as I vaguely remember there should be some nail shops. And when at last I found one in B1, I saw them closing the lights. And it was still before 9pm. And they saw me and said they are closed. I asked them do they know of any nail shop that is open now. Honestly, to me I think 9pm is pretty early for nail shops to close when that is the time most people finish dinner after their OT. And the lady told me "I think no where is opened now" and with her last sentence she locked the shop and hurried away.

At last I found a nail shop " Nail Bar" which is opened in Orchard Plaza. When I entered I asked are you closed. There were 3 ladies and they said in unison " No No we are still open. Welcome in" I said I wanted to do a mani and pedi and asked what time they are closed. It was 910pm. They said they close at 930 but it is not a problem at all. And with that, they escorted me to their massage chairs, asked me if I needed a drink, gave me a magazine and tried to make me comfortable. I heaved a sigh of relief. I didnt mind paying additional for such service. And in the end I left about 10pm and the mani and pedi turned out cheaper than the last 2 shops which rejected me.

My philosophy in customer service is never reject a customer. I always wait for my customers even if they want to come after my closing time. And even if I was severely lacking of sleep, and someone makes an appointment at 9am on sat I will still say yes. I remember going back to my fashion suite during new year eve's as a customer was interested in getting my designs. And last week, I had 2 customers coming into my Parco shopfront at 930pm when Parco close at 930. They tried on stuff and left at 10pm without buying anything. I smiled and said hope to see you again. At least I believe they have experienced Fuchsia Lane's customer service and will tell their friends about us. We are open anytime you like to shop :)